Returns & Exchanges

We want you to be fully satisfied with your purchase from the Newcastle United Official Shop. If you are not happy with your order, you can return any unused items in their original condition within 28 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags are attached and the items are in a resaleable condition.

3

Affix Shipping Label

Download and print your prepaid returns label from the portal, or use the QR code provided at a designated drop-off point.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 7-10 working days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing